laur'style: Lunch @ Sea Harbour Seafood Restaurant 海港大酒樓 @ River Rock

so apparently they just moved the old location to the new one instead of additional. i visited during the opening week and had to wait 30 mins with booking. its been ages since i've been as old location is hard to find parking and a table. might be a long story but please read on so you can avoid getting angry.

so first i tried booking for a table on sunday on the day but i already guessed its going to be full. then i tried going on a weekday with a booking at 12:30pm. by the time there, after driving up 7 levels for free parking, the place was packed and had to wait for 30 mins more. while waiting a lot of customers were complaining that they have been waiting for a long time. well its a new place so its probably normal was what i thought. but then they said a lot of regulars just walk in with no booking or waiting. wasn't too sure about this until i heard another story, the managers would wave in customers from far away and bring them to empty tables while there were other people waiting. I guess i expected the wait so i wasn't angry or anything.
after eating a while, a family sat down and slammed on the table complaining about the hostess being black faced and kept telling them that they'll be next. this i have to agree with, the 2 hostess don't smile unless its a regular. they even hide their list so you can't see where you are on the list.
during the meal, i saw the female owner walking around to some tables, which are probably regulars, apologizing to only them and giving them discounts.

another story that happened to my frd's parents, they went on saturday at 6pm with no booking, while only a few tables full. note that one of them is in wheelchair so it may add in. the hostess told them there's no tables, so they asked them what about all the empty ones and hostess said they're booked. Then they asked then what time would there be a free table, then she reluctantly answered 7:30 and then walked away. in my opinion, the parents are really friendly folks so that proves the staff has bad attitude to walk-ins / non-regulars.this place has horrible hostesses and staff that only gives tables to their regulars

while we were waiting for our dim sum, one waiter came and said are you done and started to clear the table. then we said we only ate 2 dishes and were still waiting, then he realized and walked off apologizing

it does have good food but terrible service. if you want to avoid waits, go early. if you don't want to be rushed, don't go. booking is a must. always will have waits since they always did at their old location.